Refund Policy

Returns and refunds

 

We want every gift to land well. If something isn't right, you can return it within 30 days of delivery.

 

Holiday returns: items delivered between November 1 and December 24 can be returned until January 15, so gifts can be exchanged after Christmas.

 

What can be returned

Items must be unused, in their original condition and packaging, with tags attached where applicable. Personalized or made-to-order items, perishable goods, intimate items, and gift cards cannot be returned unless they arrive damaged or incorrect.

 

How to start a return

Reply to your order confirmation email or contact us with your order number and the item you want to return. Many of our products are shipped directly by the independent brands that make them, so we will send you the correct return address and instructions for your item. Items sent back without a return authorization may not be accepted.

 

Return shipping

For change-of-mind returns, the customer pays return shipping. If your item arrives damaged, defective, or is not what you ordered, return shipping is free and we will send a replacement or a full refund, whichever you prefer. Please contact us within 7 days of delivery with a photo of the issue.

 

Refunds

Once the return is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method, usually within 10 business days. Original shipping charges are not refundable except for damaged, defective, or incorrect items.

 

Exchanges

The fastest way to get a different size or color is to return the original item and place a new order.

 

Cancellations

Orders can be cancelled for a full refund until they ship. Contact us as soon as possible, as many items ship within 1 to 3 business days.